4.9 Stars | 1,200+ Reviews

About Us

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4.9 Stars | 1,200+ Reviews

Family-Owned. Hands-On. Here for the Long Haul.

Del and Jen Embrich started this company in 2001 with a clear-eyed idea of what a home service company should feel like: honest, skilled, and genuinely invested in the people it serves. More than two decades later, those same principles are embedded in every service expert they hire, every call their office answers, and every job that rolls out of the shop. The red trucks are a fixture in this part of Illinois, and that didn’t happen by accident.

Today, Embrich Plumbing, Heating & Air Conditioning is a full-service team of licensed service experts, HVAC service experts, and excavation specialists serving homes and businesses across the Metro East. The services have grown, the crew has grown, and the equipment has gotten bigger. What hasn’t changed is the culture Jen and Del built from day one: you treat every client’s home with respect, you communicate clearly, and you stand behind your work without exception.

The Kind of Company That Answers for Its Work

Embrich offers a lifetime warranty on underground excavation work. No asterisks, no fine print that quietly voids it when something goes wrong. When a job carries that warranty, it means if something fails, Embrich comes back and fixes it, even when it costs them. That’s not a marketing position, it’s a business decision they’ve committed to because they believe the work should be done right enough to last. For example, there’s no one else in the Metro East market making that same promise on underground work, and Embrich has the track record to back it up.

Communication Isn’t an Afterthought

Ask Embrich clients what they remember most and you’ll hear the same things: they called when they said they would, they showed up when they said they would, and they explained what was happening every step of the way.

Before a service expert arrives, you get a photo of who’s coming to your door. After a job, the office follows up to make sure everything landed right. That’s not standard in this industry. At Embrich, it just is.

Rooted in the Metro East

Community is one of our four core values, and it’s one we actually show up for. From local parades and charity galas to food drives and events for kids with special needs, we’re a fixture in the communities we serve.
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Same-Day Service

When something goes wrong at home, waiting isn’t an option. Embrich offers same-day appointments for services, so you’re not stuck sitting on a problem longer than you have to be.

Pricing You Can Count On

Options are presented clearly before any work begins so you can make the right decision for your home and budget.

Backed by a Lifetime Warranty

Our underground work carries a lifetime warranty, the only one of its kind offered in the Metro East.

Licensed, Trained, and Up to Date

Every service expert is fully licensed and supported by a team that stays current on code, equipment, and technique.

Where We Started

Del dreamed of owning his own business, and Jen wanted to be a stay-at-home mom. Together, they built this company to make both dreams a reality – and today, they’re proud to say they succeeded.

Our business is guided every day by our core values: Integrity, Community, Innovation, and Dedication. These principles shape every service call, every interaction, and every decision we make. We aim to treat our clients like family, providing clear solutions for every home issue, whether a quick service call or a multi-day project. From the first phone call to the final walkthrough – and even follow-up thank-you calls – our clients know they are valued, and that care keeps them coming back.

What makes us most proud is seeing our name trusted in the community, getting to know our team and their families, and watching the company grow into a local staple. The community’s support over the past 25 years – from our garage days to our current office in Maryville, IL – has truly been incredible.

Integrity in Every Interaction

Integrity is the first of Embrich’s four core values, and it shows up in the most practical ways. Service Experts present multiple options at different price points before any work begins. Nobody is pushed toward the most expensive solution. Nobody is told what they want to hear rather than what’s true.

Honesty costs nothing and builds the kind of trust that keeps clients calling back for 20 years.

Clear Communication, Start to Finish

From the first call to the follow-up after the job, Embrich’s team keeps you informed. The office staff is knowledgeable, friendly, and genuinely focused on making the scheduling process easy.

On the day of service, you’ll receive a photo of your service expert before they arrive, get updates as the work progresses, and leave the conversation knowing exactly what was done and why.

Work That’s Built to Last

Embrich invests in ongoing training, modern equipment, and the kind of technique that gets it right the first time. That applies to a water heater swap just as much as a major underground excavation.

Cutting corners doesn’t fit the culture here. When the job is done, it’s done correctly, and the team stands behind that.

A Team That Treats Your Home Like Their Own

Shoe covers, careful cleanup, attention to the details that matter, like making sure baby gates stay latched, cats stay inside, and work areas are left spotless. Embrich service experts have been trained to treat every home with the same level of care they’d want shown in their own.

That reputation has been built client by client since 2001, and it’s something the whole team takes seriously.

Good at Your Trade and Looking for the Right Fit?

The Embrich Plumbing, Heating & Air Conditioning team has a culture worth being part of. It’s the kind of place where people actually enjoy coming to work, teammates have each other’s backs, and the standard of work is something everyone takes pride in. The company promotes from within, invests in training, and keeps raising the bar because that’s what the clients and the team both deserve.

If that sounds like the right fit, head over to our Careers page and see what’s open.

Embrich Home Care Club Logo

Consider This Your Home’s Annual Physical

Most homeowners don’t think about their plumbing or HVAC until something breaks. The Home Care Club changes that. Members get priority scheduling, a waived service fee, 10% off service calls, over $2,500 in savings, and four annual maintenance visits covering your sewer, plumbing, furnace, and AC.
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Ready to Work with a Company That Shows Up (In Every Way)?

Whether you’ve got a plumbing issue that needs attention today or you’re finally ready to address something you’ve been putting off, Embrich Plumbing, Heating & Air Conditioning is ready to help. You’ll get a straight answer, a fair price, and a team that treats your home with care.

Call us and let’s get it taken care of.

Call (618) 343-9899